Cancellation Policy

Version: 2026-03-12.01

This Cancellation Policy governs the procedure for changing and canceling bookings created through the Just Book Me service, available through the Telegram Mini App and the Telegram bot @jstbk_bot.

1. Purpose of the service

Just Book Me is a technology platform for managing client bookings.

The platform provides tools for:

• creating bookings
• changing bookings
• canceling bookings
• managing schedules

Just Book Me does not provide the services for which a booking is made.

2. Cancellation rules

The rules for canceling or rescheduling a booking are set directly by the specialist or organization providing the service.

Such rules may include:

• booking cancellation deadlines
• late cancellation fees
• rescheduling options
• refunds, if applicable

Just Book Me does not establish or regulate these rules.

3. Booking changes

The client may change a booking through the service interface if such an option is provided by the specialist.

The ability to change a booking depends on:

• the specialist’s rules
• schedule availability

4. Booking cancellation

The client may cancel a booking through the service interface if this function is available.

After cancellation, the booking is removed from the specialist’s schedule.

If the specialist has set additional cancellation conditions, they apply to that booking.

5. Refunds

Just Book Me does not participate in financial settlements between clients and specialists.

The platform:

• does not process payments for services
• does not issue refunds
• does not make decisions on financial disputes

All refund issues are resolved directly between the client and the specialist.

6. Responsibility

Just Book Me provides only the technical platform for organizing bookings.

The platform is not responsible for:

• cancellation of a booking by the specialist
• changes to booking time
• the quality of services provided
• refunds
• any disputes between the client and the specialist

7. Contacting the specialist

For any issues related to:

• booking cancellation
• booking rescheduling
• refunds
• service delivery

the client must contact the specialist or organization providing the service directly.

8. Policy updates

Just Book Me may update this Cancellation Policy.

The updated version takes effect from the moment it is published.